Unlock the potential of your cost-to-deliver strategy with Syren’s comprehensive solution that encompasses elaborate data analysis, labor optimization, and logistics management.
The pharmaceutical industry operates in a complex and dynamic environment where efficient delivery of products is crucial for success. One leading pharma company faced significant challenges in managing its delivery operations, resulting in increased costs and compromised efficiency.
To address these issues, the company turned to Syren's Customer Analytics Cost to Serve (CTS) solution. This case study explores how the company implemented the CTS solution to revolutionize its delivery efficiency, focusing on warehouse costs, transport costs, and overhead costs.
The pharma company faced several challenges that hindered its delivery operations
Disjointed communication channels and intricate collaboration among teams delayed decision-making and project execution, leading to extended time-to-market.
Lack of valuable insights into market trends, customer behavior, and competitive landscape hampered the formulation of effective business strategies.
Inadequate access to deep insights from analytics prevented decision-makers from refining business strategies and optimizing processes.
Manual data manipulation efforts consumed excessive time and introduced errors, compromising decision-making and resource allocation.
Incomplete visibility into customer order patterns hindered the company's ability to forecast demand fluctuations and manage inventory optimally.
Inconsistent reporting practices across teams created challenges in accessing accurate information for trustworthy reporting and analysis.
Identifying areas for improvement and streamlining processes was a challenge, leading to increased costs and compromised efficiency.
Limited capabilities for in-depth data analysis restricted the company from uncovering hidden patterns and insights.
Syren's CTS solution addressed these challenges through a customized approach:
The solution cleansed and combined data to provide tailored analysis for precise insights.
Syren's approach empowered strategic analytics, enabling customer profitability assessment and identifying cost-saving opportunities.
The solution's effortless reports and visualizations streamlined decision-making processes.
Granular metrics enabled the tracking of trends, identification of improvement areas, and informed decision-making.
The implementation of Syren's CTS solution yielded significant advantages for the pharma company:
The solution delved deep into delivery costs, providing accurate expense breakdowns, including warehouse, transportation, customer service, and overhead costs.
Intuitive dashboards presented dynamic visuals that dissected distribution costs, revealing trends, patterns, and opportunities for informed decisions.
CTS pinpointed top-performing areas and optimization opportunities, leading to improved delivery efficiency, order consolidation, and supply chain streamlining.
The solution tailored visualization options, ensuring that the provided insights aligned with the company's specific requirements.
Powered by Azure Data Lake and Looker, the solution integrated seamlessly, enabling the company to transition swiftly and unlock its delivery potential.
The solution broke down warehouse costs into various components, such as admin, picking, packing, shipping, inbound handling, loading, storage, and consumables costs. This granular analysis allowed the company to identify specific areas where costs could be optimized. By leveraging the Equal Distribution Approach and Effort Based Distribution Approach, the company allocated costs per sales order line, improving resource allocation effectiveness.
Syren's solution provided comprehensive transportation cost aggregation strategies, including transportation cost per delivery, per delivery line, and automation through carrier data integration. It allowed the company to accurately allocate costs for various transportation components like freight, maneuver, custody, reverse logistics, and taxes. This precision aided the company in minimizing transportation costs while maintaining delivery efficiency.
The solution offered different allocation methods for overhead costs, such as fixed and variable overhead costs per delivery line or per product quantity. These approaches enabled the company to allocate overhead costs accurately and identify areas where fixed and variable overhead expenses could be reduced. This optimization strategy improved overall cost management.
Our CTS solution was instrumental in optimizing delivery operations for the leading pharma company. By addressing challenges in warehouse costs, transport costs, and overhead costs, the company achieved improved efficiency, reduced expenses, and enhanced decision-making capabilities.
Syren's CTS solution marked the beginning of a transformative journey!
