Syren’s OTIF Solution Enabled a 55% Reduction in Development Cycles
Problem Statement
The client, a pharmaceutical enterprise, faced recurring challenges in meeting OTIF commitments, despite having advanced ERP and logistics in place. With time-sensitive and regulated drugs moving through complex fulfillment cycles, the business needed deeper clarity into where the delays or unfulfillment occurred, and how to prevent it.
Challenges
- Siloed fulfillment data across systems: Order fulfillment data was scattered across ERP, WMS, and TMS platforms, creating fragmented views and making it difficult to monitor OTIF accurately.
- OTIF failures without root cause visibility: When OTIF wasn’t met, the team couldn’t exactly pinpoint where in the fulfillment cycle the delay or unfulfillment occurred.
- Manual RCA & late escalations: Operations teams spend hours chasing delivery updates manually, making it harder to prevent repeat failures.
- Compliance and documentation gaps: Logistics partners often failed to submit PODs on time, delaying billing, compliance checks, and customer service follow-ups.
Solutions
Addressing these challenges, Syren deployed its advanced supply chain solution On-Time-In-Full (OTIF application) to provide the client with a ready-to-use solution for OTIF monitoring, analysis, and improvement.
30+ Fulfillment Milestones Tracked
The OTIF solution improved the traceability of the orders by breaking down the entire order lifecycle into over 30 fulfillment milestones. From order acceptance and allocation to delivery and POD capture, each stage was tracked to identify failure and gaps. This enabled a clear view of performance across different stages of the fulfillment cycle.
Enhanced Logistic Partner Collaboration
Syren’s OTIF solution integrates seamlessly with third-party logistics systems, enabling direct upload of POD documents. This provided a clear view of OTIF performance and eliminated the need for manual follow-ups and faster POD availability, reducing reconciliation delays.
Integrated Dashboards
The client could immediately connect their data to Syren’s OTIF solution and start tracking OTIF performance without custom builds. This significantly reduced development cycles and accelerated implementation.
Impact
Conclusion
By deploying Syren’s OTIF solution, the pharma client was able to transform its OTIF monitoring across each stage of the order fulfillment cycle. The solution replaced fragmented data views and manual RCA efforts with milestone-based monitoring, logistics partner integration, and integrated dashboards. As a result, Syren enabled the enterprise to:
- To easily detect and address OTIF failures across 30+ fulfillment stages.
- Streamline collaboration with logistic partners through faster, digital POD submissions.
- Significantly reduce manual efforts, reconciliation delays, and development timelines.